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Accountable for providing Customer Technical Support
to customers of MedFORCE
Technologies, Inc. This includes the provision of
comprehensive services to MedFORCE customers for all
System, Environment and Database related issues
which require strong analysis and troubleshooting.
Responsibilities and Activities:
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Provide technical Support for MedFORCE
Customers. Work with Technical Support team to
ensure that tickets are closed timely.
Activities:
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Take incoming customer technical support
calls and follow through to troubleshoot and
analyze the call and provide timely
resolution to the customer.
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Ensure professionalism in all communication
with customers.
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Create and manage templates and imports for
customers as needed.
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Ensure appropriate follow up for all
assigned tickets. Obtain information from
other internal and external sources as
needed in order to provide the customer
resolution to their issue, concern or
question.
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Assist other team members as needed.
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Provide MedFORCE Management with data and
information on issues handled by you that
might affect other MedFORCE customers in
addition to the customer that reported the
issue. This requires being attuned to the
software issues and how the software is used
by customers and understanding when issues
are specific to a customer or related to
software deficiencies.
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Provide 100% customer satisfaction.
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Any other tasks assigned to you by
management.
Knowledge, skills and abilities
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Ability to provide information and advice on technical related issues.
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Knowledge of standard operating hardware and
possible bottlenecks such as drives, memory,
CPUs
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Knowledge of standard computer management and
operating software such as firewalls,
anti-virus and anti-spyware.
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Ability to learn about technology changes and
new technologies as they are available to help
MedFORCE be efficient and competitive.
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Knowledge of Databases and queries, with need to
completely understand the MedFORCE Scan database
structure under the tutelage of a developer.
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Provide Management services for Online SQL
Server
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Excellent oral skills to interact with
customers
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Ability to deal with customers in a professional
and respectful manner and to maintain a
“customer is always right” philosophy.
This position is located in our Chestnut Ridge, New
York Corporate Office
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